🚚 Shipping Policy

📦 Shipping and Return Information

At Tezz Mall, we are dedicated to providing you with a smooth and reliable shopping experience. Please review our shipping and return policies below.

🚀 Shipping Details

• 📮 Courier Partners: Call Courier, PostEx, Trax, and Leopards.
• ⏳ Standard Delivery Time: 3 to 5 days.
• ⚠️ Extended Delivery Time (in special cases): 5 to 8 days.
• 📍 Delivery times may vary based on your location and unforeseen circumstances.

🔄 Returns & Refunds

• ✅ Defective product? We offer a full refund.
• ❌ Change of mind returns are not accepted.
• ☎️ If you receive a defective product, contact our Complaints Hotline at 📞 0319-8072892 within 48 hours of receiving your order.

🛠️ How to Register a Complaint?

1️⃣ Call our Complaints Hotline at 📞 0319-8072892.
2️⃣ Provide your Order Number and details of the issue.
3️⃣ Our team will guide you through the return or refund process.

⚠️ Important Notes

• 🕵️ All defective products will be thoroughly assessed by our team.
• ⏳ Returns must be initiated within 48 hours of receiving the product.
• 💰 Refunds will be processed promptly once the return is approved.

We value your satisfaction and are always here to address your concerns. Our goal is to make your shopping experience seamless and stress-free.

📢 Bulk Purchasing Policy

• 🛒 If you order 4 or more units of a product, a 20% advance payment of the total amount is required to confirm your order before dispatch.
• ❌ Bulk shipping offers are not available without advance payment.

🎉 Thank you for choosing Tezz Mall! We appreciate your trust in us!

💙 Best regards,
Muhammad Ramzan & Shafqat Ullah
✨ Tezz Mall Team