🔄 Return & Refund Policy

At Tezz Mall, we strive to ensure customer satisfaction. Please review our return and refund policy below.

🛍️ Return Policy

We offer a 03-day return policy, meaning you have 03 days after receiving your item to request a return.

✅ Eligibility for Returns

To qualify for a return:

• The item must be in the same condition as received—unworn, unused, with tags, and in its original packaging.
• A receipt or proof of purchase is required.

To initiate a return, contact us at 📧 info@tezzmall.com or reach out to our complaint center via call or WhatsApp at 📞 0319-8072892.

If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package. 🚚 Items sent without prior approval will not be accepted.

For any return-related inquiries, feel free to contact us at info@tezzmall.com or 📞 0319-8072892.

⚠️ Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective or damaged.
• You received the wrong item.

We will evaluate the issue and resolve it promptly.

🚫 Exceptions / Non-Returnable Items

Some items cannot be returned, including:

• 🛠 Custom products (special orders or personalized items).
• 💄 Personal care goods (such as beauty products).
• ⚠️ Hazardous materials, flammable liquids, or gases.

If you’re unsure about a specific item, please contact us for clarification.

🔄 Exchanges

The quickest way to get a replacement is to return the original item first. Once the return is approved, place a new order for the desired item.

💰 Refund Policy

• Once we receive and inspect your return, we will notify you about approval or rejection.
• If approved, a refund will be processed automatically to your original payment method within 10 business days.
• Please allow additional time for your bank or credit card provider to process the refund.

📌 If more than 15 business days have passed since refund approval, contact us at 📧 info@tezzmall.com.

🎉 Thank you for shopping with Tezz Mall! We appreciate your trust in us.

💙 Best regards,
Muhammad Ramzan & Shafqat Ullah
✨ Tezz Mall Team